Car Replacement – Terms & Conditions
Car Replacement – Terms & Conditions
1. Definition of the Service
The Car Replacement Service provides the customer with a substitute vehicle if the rented car becomes unusable due to a covered event as defined in the rental agreement.
This service ensures continuous mobility throughout the rental period.
2. Service Availability
Confort Pack – Included
The Car Replacement service is included only for customers with the Confort Pack.
No additional fees apply.
Basic Pack & Enhanced Pack – Extra Fees Apply
For customers who did not choose the Confort Pack, the Car Replacement service is still available, but additional charges will apply, including:
- Service activation fee
- Daily fee for the replacement vehicle
- Additional refundable deposit (depending on vehicle category)
- Availability based on fleet and situation
Exact fees are communicated upon request.
3. Eligibility Conditions
The Car Replacement service may be activated in the following situations:
✔️ Major mechanical breakdown
Not caused by the driver and preventing normal usage of the vehicle.
✔️ Accident covered under the contract guarantees
A replacement vehicle may be provided after an accident report, according to the pack conditions.
✔️ Non-driver-responsible incident
Examples: fire, theft or attempted theft, severe electrical failure, etc.
4. Situations Not Covered
The service will not be provided free of charge if:
- Damage results from driver negligence or violation of the rental conditions
- Driving under the influence (alcohol, drugs, etc.)
- Misuse of the vehicle (unauthorized off-road use, overload, etc.)
- Delayed incident report or missing police report (when required)
- Failure to meet age or driving license requirements
In these cases:
➡️ All costs of the replacement vehicle are fully charged to the customer.
5. Replacement Vehicle Category
The provided replacement vehicle depends on:
- Fleet availability
- Initial category rented
- Possible equivalence at the time of request
The rental company reserves the right to provide a vehicle of similar or lower category, depending on availability.
6. Duration of Provision
Confort Pack:
- Up to the end of the original rental contract.
Basic Pack & Enhanced Pack:
- Limited duration based on the chosen formula
- Daily fees apply
7. Activation Procedure
To activate the Car Replacement service, the customer must:
- Immediately contact customer support or the assistance hotline
- Provide a clear report of the incident
- Present the required documents:
- Rental contract
- Police report (if applicable)
- ID + driver’s license
A verification will be performed to confirm eligibility.
8. Refundable Deposit
Confort Pack:
No additional deposit required.
Basic Pack & Enhanced Pack:
An extra refundable deposit may be requested depending on the vehicle category.
9. Limitations
The service does not cover:
- Fuel for the replacement vehicle
- Traffic fines
- Delivery fees outside the standard perimeter
- Optional extras (GPS, baby seat, additional insurance options)
10. Acceptance
Activating the Car Replacement service implies full acceptance of the conditions listed above.